ph charm Casino
Privacy Policy Data Protection Your Rights & Security Trusted & Transparent

1. About This Policy

This Privacy Policy ("Policy") describes how ph charm Casino ("ph charm," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of players and visitors who access the ph charm Casino website and platform (collectively, the "Platform").

This Policy applies to all personal data processed by ph charm Casino in connection with the operation of the Platform, including data collected during account registration, identity verification, gameplay, financial transactions, customer support interactions, and marketing communications.

By registering an account with ph charm Casino or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must discontinue use of the Platform and may request account closure in accordance with our Terms & Conditions.

2. Data Controller Information

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules and Regulations, ph charm Casino is the personal information controller responsible for the personal data collected through the Platform.

ph charm Casino is the operator of the Platform at phcharm.one, serving Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and other regions nationwide.

All data protection enquiries, access requests, and complaints may be directed to our Data Protection Officer using the contact details provided in Section 14 of this Policy.

3. Personal Data We Collect

ph charm Casino collects the following categories of personal data from players and Platform visitors:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (e.g., PhilSys National ID number, passport number, driver's license number).
• Contact Data: Residential address (including barangay, city/municipality, province, and postal code), email address, and mobile phone number.
• Account Data: Username, encrypted password, account preferences, communication preferences, and responsible gaming settings.
• Financial Data: GCash mobile number, PayMaya / Maya account details, bank account name and number (for bank transfer transactions), and debit card details (card number, expiry date, and cardholder name). Full payment credentials are processed by our payment service providers and are not stored on ph charm Casino servers.
• Transaction Data: Records of all deposits, withdrawals, bonus claims, wagers placed, game results, and account balance history.
• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, time zone, and session duration.
• Usage Data: Pages visited, games played, features accessed, search queries, and clickstream data within the Platform.
• Communications Data: Records of live chat conversations, email correspondence, and support ticket history between you and ph charm Casino.
• Verification Data: Copies of government-issued identification documents, proof of address documents, and selfie photographs submitted for KYC verification purposes.

4. How We Collect Your Data

ph charm Casino collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion.
• Automated Collection: Technical and usage data collected automatically when you access the Platform, through cookies, web beacons, pixel tags, and similar tracking technologies (see Section 8).
• Third-Party Sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud and anti-money laundering screening services; payment data from payment processing partners (GCash, PayMaya, and banking partners).
• Publicly Available Sources: Information from public records or publicly accessible databases where necessary for compliance or fraud prevention purposes.

5. How We Use Your Data

ph charm Casino uses your personal data for the following purposes:

• To create, manage, and maintain your ph charm Casino account and provide you with access to the Platform.
• To verify your identity and age (21+) in compliance with Philippine gaming regulations and anti-money laundering obligations.
• To process deposits, withdrawals, and other financial transactions through your chosen payment method (GCash, PayMaya, bank transfer, or debit card).
• To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal or prohibited conduct on the Platform.
• To administer bonuses, promotions, and loyalty rewards in accordance with applicable terms and conditions.
• To provide customer support and respond to your enquiries, complaints, and feedback.
• To send you transactional communications, including account notifications, deposit confirmations, withdrawal updates, and security alerts.
• To send you marketing communications about ph charm Casino promotions, new games, and special offers, where you have consented to receive such communications or where we have a legitimate interest in doing so.
• To personalize your gaming experience and display content, game recommendations, and promotions relevant to your preferences and play history.
• To monitor and enforce responsible gaming obligations, including the administration of deposit limits, cooling-off periods, and self-exclusion requests.
• To comply with our legal and regulatory obligations under Philippine law, including record-keeping requirements and reporting obligations to relevant authorities.
• To analyze Platform usage, improve our services, and develop new features and products.

6. Legal Basis for Processing

ph charm Casino processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications or the use of non-essential cookies.
• Contractual Necessity: Where processing is necessary for the performance of the contract between you and ph charm Casino — specifically, to operate your account, process transactions, and provide gaming services.
• Legal Obligation: Where processing is required to comply with a legal obligation applicable to ph charm Casino, including KYC verification, anti-money laundering reporting, and age verification requirements under Philippine gaming regulations.
• Legitimate Interests: Where processing is necessary for the legitimate interests of ph charm Casino, such as fraud prevention, Platform security, service improvement, and responsible gaming monitoring, provided that such interests are not overridden by your rights and interests.

7. Sharing Your Data

ph charm Casino does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Service Providers: GCash (Mynt – Globe Fintech Innovations, Inc.), PayMaya / Maya, and our banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the purpose of processing deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and age verification service providers engaged to verify the identity and age of players in compliance with Philippine regulations.
• Game Software Providers: Licensed third-party game developers and providers whose games are available on the ph charm Casino Platform. These providers may receive limited technical data necessary to deliver their games.
• Fraud Prevention and Security Services: Third-party anti-fraud, anti-money laundering, and cybersecurity service providers engaged to protect the Platform and its players.
• IT and Hosting Providers: Cloud hosting, data storage, and IT infrastructure providers who process data on our behalf under strict data processing agreements.
• Regulatory and Law Enforcement Authorities: Philippine government agencies, regulatory bodies, and law enforcement authorities where disclosure is required by law, court order, or regulatory directive.
• Professional Advisers: Legal counsel, auditors, and other professional advisers engaged by ph charm Casino, subject to professional confidentiality obligations.

All third-party service providers engaged by ph charm Casino are required to process personal data only in accordance with our instructions and to implement appropriate technical and organizational security measures.

8. Cookies and Tracking Technologies

ph charm Casino uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage patterns, and deliver relevant content. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in to your ph charm Casino account and security cookies that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as your preferred language, display settings, and responsible gaming configurations. Disabling these cookies may affect your experience on the Platform.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the Platform, including pages visited, time spent, and features accessed. This data helps ph charm Casino improve the Platform and its services.
• Marketing Cookies: Used to deliver personalized promotional content and track the effectiveness of ph charm Casino marketing campaigns. These cookies are only placed with your consent.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit your ability to use some features of the ph charm Casino Platform.

9. Data Retention

ph charm Casino retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

The following general retention periods apply:

• Account and Transaction Data: Retained for a minimum of five (5) years following account closure, in compliance with Philippine anti-money laundering record-keeping requirements.
• KYC Verification Documents: Retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later.
• Customer Support Records: Retained for three (3) years following the resolution of the relevant support interaction.
• Marketing Preferences: Retained until you withdraw your consent or opt out of marketing communications, after which your preference to opt out will be retained indefinitely to ensure compliance.
• Technical and Usage Data: Retained in aggregated or anonymized form for analytical purposes for up to two (2) years.

Upon expiry of the applicable retention period, ph charm Casino will securely delete or anonymize your personal data in accordance with its data disposal procedures.

10. Data Security

ph charm Casino implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the ph charm Casino Platform.
• Encryption of sensitive data at rest, including payment credentials and identity verification documents.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security assessments, vulnerability scanning, and penetration testing of the Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures for the detection, containment, and notification of personal data breaches in accordance with NPC requirements.

While ph charm Casino takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your ph charm Casino account credentials and for notifying us immediately if you suspect unauthorized access to your account.

11. Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph charm Casino:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right to Access: The right to request a copy of the personal data ph charm Casino holds about you, together with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data held about you.
• Right to Erasure or Blocking: The right to request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn your consent and there is no other legal basis for processing.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 14. ph charm Casino will respond to all verified data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

12. Children and Minors

The ph charm Casino Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations applicable to casino-style gambling. ph charm Casino does not knowingly collect personal data from individuals under the age of 21.

If ph charm Casino becomes aware that personal data has been collected from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account with ph charm Casino, please contact our support team immediately.

13. Changes to This Policy

ph charm Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. The date of the most recent revision is displayed at the top of this page.

Where a material change is made to this Policy, ph charm Casino will notify registered players via email or an in-platform notification prior to the change taking effect. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how ph charm Casino is protecting your personal data.

14. Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ph charm Casino, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 inside your ph charm Casino account dashboard.
• Support Email: [email protected]

ph charm Casino aims to respond to all data privacy enquiries within fifteen (15) business days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.